Shipping policy

Shipping Policy

Last Updated: [13/07/2026]

Thank you for shopping with Pedal Edge™.

This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully received.

  • Orders are processed Monday to Friday, excluding South African public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery Timeframes

Estimated delivery within South Africa is:

10 to 14 business days

Please note that delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on:

  • Your delivery location

  • Peak shopping periods

  • Public holidays

  • Weather conditions

  • Courier capacity

  • Factors outside our reasonable control

Courier Partner

Pedal Edge™ uses Aramex Store to Door for the delivery of most South African orders.

Once your parcel has been handed to the courier, delivery is managed by the courier network.

Shipping Delays

While we aim to deliver every order within the estimated timeframe, delays can occasionally occur.

Pedal Edge™ is not responsible for delays caused by:

  • Courier operational delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Civil unrest

  • Strikes

  • Customs or government inspections (where applicable)

  • Incorrect or incomplete delivery information provided by the customer

  • Any other circumstances beyond our reasonable control.

We will, however, assist customers in tracking delayed shipments and work with the courier to resolve any delivery issues as quickly as reasonably possible.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

Pedal Edge™ is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete addresses supplied during checkout.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us within 48 hours of the expected delivery date.

We may request photographs, courier information and additional details to assist with our investigation.

Where appropriate, we will work with the courier to resolve the issue as quickly as possible.

Delivery Acceptance

Risk in the goods passes to the customer upon delivery to the shipping address provided during checkout.

If another person accepts delivery at the nominated address, the delivery will be considered successfully completed.

Shipping Charges

Shipping charges are displayed during checkout before payment is completed.

Any applicable shipping fees are non-refundable once an order has been dispatched, except where required by applicable law.

Order Tracking

Where tracking is available, customers will receive tracking details by email once their order has been dispatched.

If you have not received your tracking information within 3 business days after placing your order, please contact us.

Contact Us

If you have any questions regarding your order or delivery, please contact us.

Pedal Edge™

Email: pedaledgesa@gmail.com

Website: www.pedaledge.co.za